Switchboard: (021) 880-2228

ISPA Compliance

 

PROTECTING THE VULNERABLE AND LAWFUL CONDUCT

If you find any online content stored on our servers that can be viewed as harmful to minors please report it to Snowball or alternatively, you can contact the Internet Service Providers Association (ISPA) via telephone, fax or email on:

Tel: 010 500 1200 or 087 550 1200 Fax: +27 (0) 86 606 4066
Email: queries@ispa.org.za

Snowball prohibits customers from using the service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.

Snowball prohibits customers from using the service to host sexually explicit or pornographic material of any nature.
Kindly visit the following links for further information with regards to protecting minors:

Link to the Resources for Children and Teens of IPSA’s website, which is located here: https://ispa.org.za/safety/children-and-teens/

Link to the Resources for Cyber Safety of IPSA’s website, which is located here: https://ispa.org.za/safety/

TAKE DOWN NOTICE REQUIREMENT FOR ISPA CODE OF CONDUCT COMPLIANCE

In terms of section 75 of the Electronic Communications and Transactions Act (“the Act”) Snowball has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

 Internet Service Providers’ Association (ISPA)

Address: PO Box 518
Noordwyk
1687
Telephone: 010 500 1200

Take-down notice email: complaints@ispa.org.za

Take-down notice information and form:  https://ispa.org.za/tdn/

    ACCEPTABLE USE POLICY (AUP)

    For more information on our Acceptable Use Policy please follow the link provided

     

    Primary Contact Person:

     James Wernich
    Customer Experience Manager
    Tel: (+27) 21 880-2228
    Email: complaints@snowball.co.za

     Secondary Contact Person:

     Wynand Pretorius
    General Manager
    Tel: (+27) 21 880-2228
    Email: complaints@snowball.co.za

     

     

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