This article will explain what to do if you cannot connect to your ADSL, ADSL2+ or Naked DSL connection using your modems wireless (Wi-Fi) network. (Troubleshooting Wireless No Connection)

To connect to a wireless network, a computer or device must have a wireless network adapter installed. Most modern laptops, tablets and smartphones will have this built in.


  • Your computer, smartphone, tablet or other wireless-enabled device cannot connect to your modem wirelessly.

Things to check

Check that your wireless issue is not being caused by the following before proceeding with the troubleshooting:

Potential causeTry this:
No internet connectionAttempt to get online using a computer connected to your modem with an Ethernet / LAN cable to rule out any non-wireless connections issues.
Incorrect wireless passwordEnsure you have have the name (SSID) and password (WPA / WPA2 / WEP – Key) for your wireless network. Learn how to access your wireless password settings with the assistance of your user guide.
Wireless ability disabled / turned off on computer or devicesTurn wireless ability back on. Some laptops have a switch or button to turn wireless abiltity on or off. Smartphones and tablets will have this switch located in the “Wi-Fi” or “Connections” section of their settings.
Out of wireless rangeMake sure you are within range of your router / modem’s wireless signal. This is usually around 30 meters, but the distance can be reduced by obstacles (e.g. walls) between you and your router / modem.


This troubleshooting guide includes making changes to your modem settings. The instructions should work for standard modems / routers as a default. If this guide does not work for your modem / router, please consult its user manual to learn how to access and change its wireless settings.

   1. To access your modem / router settings, type one of the following default IPs in your browser’s address bar and then hit the Enter key on your keyboard.

Browser Input

   2. Log in with the default username and password. If you have changed your password from the default, use your custom password instead.

Username InputPassword Input
Admin(leave the password field blank)
Username(leave the password field blank)

   3. Select the wireless function on the menu bar.

   4. Ensure that Wireless function is set to Enable, and that the Hide SSID box is not ticked.

   5. If the computer or device you’re using to connect to the wireless network was made before 2009, set the Mode to 802.11g only. If the device was made in 2003 or earlier, try 802.11b only.

   6. After making your changes, click the Save settings button or the Apply settings button.

   7. If possible, try to connect to your wireless network using a different device (e.g. a smartphone or laptop). If you can connect with other devices, then the original computer or device may have a faulty wireless adapter.

   8. If you’re using a Windows computer, perform a winsock reset.

   9. If you still can’t connect to your modem’s wireless network, please call our Support Team on (021) 880 – 2228 for a hand.

Simon van der Merwe

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Category: Wireless

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