Snowball has the following Legal Process for Overdue Accounts

We makes use of Accountability to process overdue debt in the event that we have not received payment after numerous attempts to contact the client. Such a listing would negatively affect your credit rating so we recommend using the options below to resolve the matter.

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In the event that you are unable to pay your account, it is important that you make contact with our Accounts Department to arrange for a payment plan. Contact can be made as follows:


Telephonic: 021 880 2228 option 3, option 1

The following steps are followed by our Accounts Department to follow up on overdue accounts:

  • Invoice is sent to the account holder by the system
  • Reminder is sent to the account holder by the system
  • Follow up call and email ticket is done by the agent
  • Final notice before legal processing is sent by the agent
  • Account is registered as a Form A with Accountability and registered notice is sent by Accountability
  • After 28 days, Form B is submitted with Accountability if no payment has been made and the account holder is listed as a defaulter and slow payer

If you are currently on EFT and wish to switch to Debit Order, simply download our application form here. This will help prevent any account suspensions or legal processing.


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