Frequently Asked Questions

Accounts (26)

View category →

Monthly statements: how-to access (monthly or any given time period). Snowball offers a user friendly way to view your monthly statements on line, thus we do not send monthly statements to our clients. Easy How-to access your monthly statements steps: 1. Start by logging in to you “Client Area” Portal Home Snowball Home | Portal Home Welcome […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

Our terms of Service can be found on our website, please follow the below link: https://www.snowball.co.za/company/legal/tos Also see below:   Snowball’s Terms of Service Detailed description of goods and/or services Snowball Effect CC (herein referred to as “Snowball”) is an Internet service provider that markets hosting, Internet access and web development services. Delivery policy Subject […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

Call out Procedures : – If our in-house technicians are unable to resolve your problem internally a call out ticket will be logged; – Once the ticket has been logged and sent to our Call Out Department, they will make a booking with one of our engineers on the first available date and time; – They […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

Return and Refunds policy of Goods and Services The provision of goods and services by Snowball is subject to availability. In cases of unavailability, Snowball will refund the client in full within 30 days. Cancellation of credit card orders by the client will attract a 5% administration fee. Snowball provides a full 30 day money […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

ADSL (6)

View category →

How to Connect an ADSL router

Read More →



by Simon van der Merwe

Please click here if this helped you.
9 people found this helpful. Read More

How to get your default gateway

Read More →



by Simon van der Merwe

Please click here if this helped you.
6 people found this helpful. Read More

Read More →



by Simon van der Merwe

Please click here if this helped you.
6 people found this helpful. Read More

0 Comments

Configuration (1)

View category →

This article shows you how to set up Outlook 2010.

Read More →



by Marlin

Please click here if this helped you.
7 people found this helpful. Read More

This article explains how to configure IP and DNS settings for Windows 8.

Read More →



by Marlin

Please click here if this helped you.
4 people found this helpful. Read More

Email (6)

View category →

Always setup email accounts on mobile phones as IMAP. IMAP = Internet Message Access Protocol. This allows the user to view the emails from the server and is generally much faster than POP. This is also handy when emails are setup on multiple devices, as every device view the mail and synchronize at the same […]

Read More →



by Rudolph

Please click here if this helped you.
8 people found this helpful. Read More

0 Comments

Go to the following address: https://cp.snowballeffect.net:8443 Please login with your Control Panel Details: Click on “Domains” and select your domain. Click on “Mail Accounts” Select the email account you wish to delete and tick the box. Click “Remove” Click “Confirm removal” then click “OK” to proceed. Email has now been removed.

Read More →



by Eugene

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

With just 3 easy steps, you can access your email online from anywhere in the world. This is mostly ideal for business people travelling overseas on a regular basis. Sometimes normal email settings configured for South Africa internet is simply not working in other countries, thus making webmail access a quick workaround. Log onto the […]

Read More →



by Rudolph

Please click here if this helped you.
4 people found this helpful. Read More

0 Comments

Mozilla Thunderbird POP or IMAP This tutorial will help you set up the Mozilla Thunderbird email client to work with your email account. 1. In Mozilla Thunderbird from the Tools menu select Account Settings. 2. Select Email Account and then click Next. 3. Enter your name and email address. 4. Select POP or IMAP as […]

Read More →



by Marlin

Please click here if this helped you.
4 people found this helpful. Read More

0 Comments

Email (1)

View category →

This article shows you how to set up Outlook 2010.

Read More →



by Marlin

Please click here if this helped you.
7 people found this helpful. Read More

General (10)

View category →

Our terms of Service can be found on our website, please follow the below link: https://www.snowball.co.za/company/legal/tos Also see below:   Snowball’s Terms of Service Detailed description of goods and/or services Snowball Effect CC (herein referred to as “Snowball”) is an Internet service provider that markets hosting, Internet access and web development services. Delivery policy Subject […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

Return and Refunds policy of Goods and Services The provision of goods and services by Snowball is subject to availability. In cases of unavailability, Snowball will refund the client in full within 30 days. Cancellation of credit card orders by the client will attract a 5% administration fee. Snowball provides a full 30 day money […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

How to see your usage online

Read More →



by Leandré

Please click here if this helped you.
4 people found this helpful. Read More

Hosting (21)

View category →

Always setup email accounts on mobile phones as IMAP. IMAP = Internet Message Access Protocol. This allows the user to view the emails from the server and is generally much faster than POP. This is also handy when emails are setup on multiple devices, as every device view the mail and synchronize at the same […]

Read More →



by Rudolph

Please click here if this helped you.
8 people found this helpful. Read More

0 Comments

Go to the following address: https://cp.snowballeffect.net:8443 Please login with your Control Panel Details: Click on “Domains” and select your domain. Click on “Mail Accounts” Select the email account you wish to delete and tick the box. Click “Remove” Click “Confirm removal” then click “OK” to proceed. Email has now been removed.

Read More →



by Eugene

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

Mozilla Thunderbird POP or IMAP This tutorial will help you set up the Mozilla Thunderbird email client to work with your email account. 1. In Mozilla Thunderbird from the Tools menu select Account Settings. 2. Select Email Account and then click Next. 3. Enter your name and email address. 4. Select POP or IMAP as […]

Read More →



by Marlin

Please click here if this helped you.
4 people found this helpful. Read More

0 Comments

Sales (4)

View category →

Return and Refunds policy of Goods and Services The provision of goods and services by Snowball is subject to availability. In cases of unavailability, Snowball will refund the client in full within 30 days. Cancellation of credit card orders by the client will attract a 5% administration fee. Snowball provides a full 30 day money […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More

0 Comments

Snowball offers you affiliate program commission when referring new clients to us, allowing you to earn extra money. Kick-start your earnings today and remember that with each new signup you bring to us you earn 5% recurring affiliate program commission on top of your R 100.00 (Affiliate Signup Bonus). For every client that you refer to Snowball you will make instant cash. Referring is […]

Read More →



by Leandré

Please click here if this helped you.
3 people found this helpful. Read More

0 Comments

Please visit our website www.snowball.co.za  to find a Snowball service application form. Kindly click on the “support” link, “downloads” will be on the right hand side of the page. This link will appear to be blue. Kindly click on “downloads” and choose your desired application form that you would like to download. Please note that the […]

Read More →



by Eugene

Please click here if this helped you.
3 people found this helpful. Read More

0 Comments

Wireless Equipment Guarantee – Upon activation and installation of wireless equipment, we offer up to 12 (twelve) months guarantee on all equipment with the exception of any physical negligence done to the equipment. – Following the 12 (twelve) months period, the equipment, which was purchased upon installation, becomes the property of the client and therefore […]

Read More →



by Leandré

Please click here if this helped you.
2 people found this helpful. Read More

0 Comments

VoIP (1)

View category →

This article will guide you through the troubleshooting for being unable to make or receive calls on a VoIP phone service.. Symptoms You can’t make and/or receive calls. Your modem may have and unlit, orange or red light at the VoIP connection. Things to check Check that your VoIP issue isn’t being caused by the […]

Read More →



by Simon van der Merwe

Please click here if this helped you.
4 people found this helpful. Read More

0 Comments

Wireless (22)

View category →

How to get your default gateway

Read More →



by Simon van der Merwe

Please click here if this helped you.
6 people found this helpful. Read More

Call out Procedures : – If our in-house technicians are unable to resolve your problem internally a call out ticket will be logged; – Once the ticket has been logged and sent to our Call Out Department, they will make a booking with one of our engineers on the first available date and time; – They […]

Read More →



by Leandré

Please click here if this helped you.
5 people found this helpful. Read More