How to Top Up online

Follow these simple instructions to successfully perform an online top up. Go to https://www.snowball.co.za (Snowball’s website will still load even if you are capped). Enter your product username and password in the login block found top right of the screen. Click on “Login” A green text box should appear centre screen with a list of options, select […]

Create a PPPoE connection Windows XP

You can install the PPPoE client just like you install any other dial-up networking connection. To create a PPPoE client connection, follow these steps: Click Start, click Control Panel, and then double-click Network and Internet Connections. Click Network Connections, and the click Create a new connection in the Network Task pane. After the Network Connection […]

What is Snowball’s call out procedure?

Call out Procedures : – If our in-house technicians are unable to resolve your problem internally a call out ticket will be logged; – Once the ticket has been logged and sent to our Call Out Department, they will make a booking with one of our engineers on the first available date and time; – They […]

Proxy Server setup

  If you are encountering slowness in browsing, please utilise our proxy server for enhanced browsing performance. Depending on your your browser you can do the following: Internet Explorer 7.0 and above: On the Tools menu in Internet Explorer, click Internet Options. Click the Connections tab, and then click LAN Settings. Under Proxy server, click […]

Windows 8 IP Address Change

Windows 8 IP Address Change Changing settings in Control Panel: 1. If you are using a PC, move the mouse cursor to the bottom or top right corner of the screen and select the cog icon for Settings. I you are using a tablet, swipe left from the right side of the screen and select […]