How to Top Up online

Follow these simple instructions to successfully perform an online top up. Go to (Snowball’s website will still load even if you are capped). Enter your product username and password in the login block found top right of the screen. Click on “Login” A green text box should appear centre screen with a list of options, select […]

Create a PPPoE connection Windows XP

You can install the PPPoE client just like you install any other dial-up networking connection. To create a PPPoE client connection, follow these steps: Click Start, click Control Panel, and then double-click Network and Internet Connections. Click Network Connections, and the click Create a new connection in the Network Task pane. After the Network Connection […]

What is Snowball’s call out procedure?

Call out Procedures : – If our in-house technicians are unable to resolve your problem internally a call out ticket will be logged; – Once the ticket has been logged and sent to our Call Out Department, they will make a booking with one of our engineers on the first available date and time; – They […]

Proxy Server setup

  If you are encountering slowness in browsing, please utilise our proxy server for enhanced browsing performance. Depending on your your browser you can do the following: Internet Explorer 7.0 and above: On the Tools menu in Internet Explorer, click Internet Options. Click the Connections tab, and then click LAN Settings. Under Proxy server, click […]

Windows 8 IP Address Change

Windows 8 IP Address Change Changing settings in Control Panel: 1. If you are using a PC, move the mouse cursor to the bottom or top right corner of the screen and select the cog icon for Settings. I you are using a tablet, swipe left from the right side of the screen and select […]