Domain Renewals: Late Payment thereof In order to avoid having your domain suspended due to Late Payment for Domain Renewals, please ensure you make payment prior to the due dates stated on the invoice for the renewal. If you are a debit order payee customer, no manual payments will be needed as the Domain renewal invoice will be included in […]
Non Payment on Overdue Invoices All invoices – unless otherwise indicated are due COD, or by the first of each month as all monthly services are billed in advance for the upcoming month. Snowball’s system automatically suspends accounts if 2(two) or more Non Payment on Overdue Invoices are outstanding. To have the account re-activated […]
VoIP Services Cancellations Please note that should you require your VoIP services cancelled, a 30 (thirty) day notice period is applicable as well as any outstanding billing within the 30 (thirty) day time frame. As Snowball is a reseller for this product, you will need to request a separate cancellation for VoIP Services Cancellations. An […]
Payment on additional invoices As per the terms on our service application forms, please note that you are in agreement to accept any additional invoices with relevant charges submitted against your account, not included in the monthly service invoices. This may include top up invoices, job card invoices, or invoices related to overuse for hosting […]
Wireless Equipment Guarantee – Upon activation and installation of wireless equipment, we offer up to 12 (twelve) months guarantee on all equipment with the exception of any physical negligence done to the equipment. – Following the 12 (twelve) months period, the equipment, which was purchased upon installation, becomes the property of the client and therefore […]
Return and Refunds policy of Goods and Services The provision of goods and services by Snowball is subject to availability. In cases of unavailability, Snowball will refund the client in full within 30 days. Cancellation of credit card orders by the client will attract a 5% administration fee. Snowball provides a full 30 day money […]
An article detailing the process of paying by credit card.
This article assists you with our various options when your cap has been reached.
Account Suspensions are processed as follows by Snowball: Two scenarios exist when accounts are suspended. Client request: In the event that you need to travel for more than a month and do not want to pay for internet services not being used, you are welcome to contact our Accounts Department via firstname.lastname@example.org to arrange for […]