The Asterisk Voice over IP system is the most advanced PABX system available today. It brings you all the latest features of telephony and is infinitely scalable.

Here are some of the highlights of Asterisk:

• Voicemail for everyone at no extra cost
• Interactive Voice Response (IVR) allows you to set up an intelligent phone system that directs calls quickly to the correct department
• Asterisk has unlimited extensions. No more buying an expensive card for your propriety setup every time you get new employees
• Based on open-source technology and so it's infinitely expandable
• AGI (Asterisk Gateway Interface) allows custom scripts to interface with the telephony system
• Extremely stable because it runs on the Linux kernel
• Wide range of hardware and software available
• Caller queues and caller groups allows you to more intelligently distribute resources in you company
• Mature technology based on open standards

Should you use Snowball to implement your Asterisk system we will help you with the following:

• Customisation of the system to suite your needs (IVR, queues / caller groups, VoiceMail, Call recording)
• Installation network cabling and telephones
• Least cost router setup
• Installation of console applications, so that everyone in the business can see what's happening on the switchboard
• Setting up a home extensions via a data network, so that calls can easily be transferred from the switchboard to the home extension - free of charge!
• Installation of caller ID scripts that work with your existing customer service / call centre solution
• Basic training on running the phone system - it's so easy and web-based that you'll enjoy doing this
• Optional installation and configuration of SugarCRM, world-class open-source customer relationship management (CRM) application
• Assistance in get quality of service (QoS) right - if you're going to be running data and VoIP side by side you will have to optimise your network
• Integration of Asterisk with simple web based contact management solution
• Setting up of caller data records (CDR) so that you can keep track of who is phoning where
• Assistance with caller ID display on actual phones, so that you can see the name of the customer instead of their telephone number. The contacts are updateble via a central database so repetition is avoided
• Setting up of remote access so that the switchboard can be remotely managed if need be
• Setting up of trunking so that you can use your existing data network to cheaply call other destinations
• Firewall configuration to allow phones in and out and for special configurations