It is with pleasure that I wish to commend one of your technical staff, Shepherd, for his friendly and pleasant, patient, accurate and prompt service...
Snowball Support
Sent: 13 July 2006 11:50 AM
Hi Eugene
It is with pleasure that I wish to commend one of your technical staff, Shepherd, for his friendly and pleasant, patient, accurate and prompt service in resolving a server problem at our home yesterday 12/7/06.
Please convey our gratitude and thanks to Shepherd on a job well done! His attitude to the problems at hand made it a pleasure to deal with.